Client Engagement Agreement

Client Engagement Agreement

You could have a project half completed, only to have your client change their mind and ask for a complete refund. A client could delay - or outright refuse - payment for work completed. These situations absolutely happen, and they take a financial and emotional toll. Your passion dips, and you feel like giving up.

With this contract, you won’t experience such issues. It's time to work with happy clients, so you can enjoy what you do best.

Because this agreement is so thorough, we also include a summarized bullet-point version that will make sense to everyone. It is important that both you and your clients understand why each component exists in the contract and that you can answer any questions they may have.

Items covered in this agreement include

  • Payment terms
  • Refund policy
  • Out of scope items
  • Communication
  • Third-party applications
  • Integrations
  • Dependencies that are out of your control
  • Additional Costs
  • Quality Assurance / Acceptance Testing
  • Complaint Procedure
  • Non-Disclosure Agreement (NDA)
  • Exceptions
  • Warranties
  • Limitation on Liability
  • Termination Clauses
  • Non-Solicitation of Employees
  • And much more...
Additional Details

This contract is valued at over $12,500. It was developed over a 9 week period, working with two of the best IP and contract lawyers from a reputable firm located in Kitchener, Ontario.

Having spent over 3 years focused specifically on helping Shopify and Shopify Plus merchants, you can be assured that this agreement covers most if not all of the corner cases you may experience.

While this agreement is best suited for ecommerce agencies located in Ontario, Canada, it can be applied to situations outside the province, or even country. You just have to review the terms and conditions with your own legal counsel to ensure you follow your own local and federal laws.

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